New year. New price. UltraSwing is now $150 less. Click here to learn why.

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New year. New price. UltraSwing is now $150 less. Click here to learn why.

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    • Returns


    Last Updated: October 2 2020

    Return Policy

    Order Cancellations

    Orders that you submit online are processed promptly for many accessories, however UltraSwings vary based off availability and order backlogs. If you would like to change or cancel your order, please email us  at support@rigdsupply.com, or call 714-820-9444. If your order has already shipped please see below on how to return your product.

    Returns

    Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Once received we will inspect the items and may charge a 15% restocking fee if items are not in new resellable condition. If the product you received is defective or damaged please reach out to us and we will work with you. 

    Shipping

    To initiate a return, please email us at  support@rigdsupply.com. We require a receipt or proof of purchase to accompany your return.

    All returned merchandise should be sent to us at 1539 W. Orange Grove Ave Orange, CA 92868.

    For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer unless specified by us to do so.

    You are responsible for paying for all shipping costs for your returned item, unless the item is received defective or damaged, in which case we will provide a shipping label or arrange a pickup. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

    Refunds and Exchanges

    After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

    If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

    General

    If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.